maxi88 FAQ
Users ask us about account setup, deposit and withdrawal flows, game rules, and account security. This page answers the most common questions we receive about how maxi88 works, what documents you need, and how to manage your account.
We've organized answers by topic so you can find what you're looking for quickly. If your question isn't covered here, our support team is available to help. For detailed legal information, read our terms and conditions or privacy policy.
Most questions fall into a few categories: getting started with registration and identity verification, understanding how deposits and withdrawals work across payment methods like DANA, e-wallet, mobile banking, and local payment, learning the rules for football betting and live-dealer tables, and keeping your account secure.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rules and featuresfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection, data deletion, and jurisdiction notice
Read the answers below. If you need further help, contact our support team or review the full terms and conditions.
Account and registration
When you create an account on maxi88, we collect your full name, email address, phone number, and date of birth. We use this information to verify your identity and comply with anti-money-laundering regulations. You'll also provide your residential address and choose a username and password. During registration, you confirm that you are accessing maxi88 from a jurisdiction where our services are legally available. If you're in Jakarta, Surabaya, Bandung, or other supported regions, the process is the same — we verify your details against government records during KYC.
KYC verification requires a government-issued photo ID (passport, national ID card, or driver's license) and proof of residential address (utility bill, bank statement, or rental agreement dated within the last three months). Upload clear images of both documents through your account dashboard. We review submissions within a standard verification window. Once approved, you can deposit funds and access all maxi88 games and betting markets. If your submission is incomplete or unclear, we'll request resubmission — check your email for details.
Our support team handles English and Indonesian. You can contact us via email or through the in-app support chat. Response times vary depending on inquiry volume, but we aim to address account and payment questions within a standard timeframe. For urgent issues related to account access or security, flag your message as priority. Support is available to assist with registration problems, password resets, and account verification questions.
Payments and transactions
Deposit fees depend on your payment method. DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet transfers typically carry no maxi88 fee, though your bank or e-wallet provider may apply their own charges. mobile banking, local payment, online payment, and e-wallet bank transfers are also available with no maxi88 fee. Withdrawal fees are similarly determined by your chosen method — check the withdrawal screen for the exact fee structure before confirming. We do not charge hidden fees. All costs are displayed before you complete a transaction.
Withdrawal requests are reviewed subject to verification windows. Once approved, funds are transferred to your chosen payment method — mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank account. The time for funds to appear in your account depends on your bank or e-wallet provider. During peak periods or holidays like Idul Fitri or Idul Adha, processing may take longer. Check your account dashboard for the status of your withdrawal request. If a withdrawal is delayed, contact support with your transaction ID.
Game rules and features
Before you place a bet or join a live table, read the game rules for your chosen activity. Football betting rules explain how odds are calculated, what happens if a match is postponed, and how draws are settled. Live-dealer table rules cover card values, payout ratios, and side-bet mechanics for blackjack, roulette, baccarat, and Dragon Tiger. Slot game rules describe paylines, bonus features, and RTP (return to player) percentages. All rules are available in the game lobby. If you're betting on Liga 1 or Piala AFF matches, check the specific market rules — some markets may have different settlement terms.
Our loyalty programme rewards active users with points based on deposits and gameplay. Points accumulate as you play slots, live-dealer tables, and sports betting. Higher tiers unlock benefits such as faster withdrawals, exclusive promotions, and priority support. Your tier status is displayed in your account dashboard. Points do not expire as long as your account remains active. You can view your current points balance and tier level anytime. Tier benefits are applied automatically — no redemption code needed.
Security and account care
To request deletion of your personal data, contact our support team with your account username and email address. We will verify your identity before processing the request. Data deletion is subject to legal and regulatory requirements — we may retain certain information for anti-money-laundering compliance and dispute resolution. Your request will be reviewed within a standard timeframe. Once approved, we will delete your personal information except where law requires us to retain it. You can also review our privacy policy for details on how we handle your data.